FAQS
E-Mail: info@cieshoes.com
Shanghai
China
Free Express shipping
Worldwide
Support
24/7
How long does it take for my order to receive?
Please allow 5-7 days for the shoes to be made. Shipping will take 7-14 days
How much is the shipping cost?
We provide free worldwide delivery
Do I have to pay for International taxes & duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country.
The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped.
You should contact your customs office for specific amounts and percentages. CIE Shoes cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance.
Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
What is the return policy?
All purchases from CIE Shoes can be returned within a 30-days trial period, starting the day of receiving the order, without stating a reason.
All items returned within the 30-days trial period must be in the same condition in which they were received. The returned products will be carefully examined, as they must be unworn and in their original packaging- containing all accessories of the packaging.
In case the product is received broken or damaged, the buyer is obliged to inform us immediately and we will send further instruction of how to proceed.
We kindly ask you to contact info@cieshoes.com with your order number, where we will make sure that you receive all of the instructions, as well as a shipping label to return the product back to us.
Please note that return costs will apply, if you wish to return the products back to us within 14 days. Once we have received it, we will process your return and complete your refund or replacement.